About Us

Ten winters.
One family.
One standard.

Where it started

One van. One licence. One promise.

Mohammad started with a single gas-fitter van out of a North Van driveway. First winter, forty-two furnaces. Same phone number we answer today.

0 homes warmed & cooled across Metro Vancouver & the Sea-to-Sky
What We Stand For

Five things we won't bend on.

Not marketing lines. The standards every tech on our team signs off on, every single day.

Value 01

Do it right, or don't charge.

We don't do "good enough." If a repair won't hold through a Canadian winter, we tell you before we start — not after.

2-year labour warranty on every repair.

Value 02

Plain English, always.

No jargon lectures. You'll know what's broken, what it costs, and what we'd do if it were our own house.

Written quote before any work starts.

Value 03

Fair, line-itemed pricing.

Every quote breaks down parts, labour, and taxes. No "diagnostic fee" surprises at the door. No pressure to upgrade.

Free written estimate, always.

Value 04

Respect the home.

Boot covers on. Drop cloths down. Old parts hauled away. You won't find a screw behind the furnace after we leave.

Full clean-up included, every visit.

Value 05

We answer the phone.

Real person, real technician — not a call centre. Leave a message after hours and we call back the same night.

24/7 emergency line, no voicemail maze.

Our Promise

In writing. Not in a brochure.

Five commitments we sign our name to. Every tech on the team reads these before their first shift — and lives them after.

  1. 01

    We show up when we say we will.

    Two-hour arrival window, confirmed by text the morning of. If we're running late, you get a call — not a surprise.

  2. 02

    We quote before we touch a tool.

    Written price, line-itemed, in your inbox before any work begins. If the scope changes mid-job, we stop and re-quote.

  3. 03

    We fix it — or we make it right.

    Every repair carries a 2-year labour warranty. If the same fault returns inside that window, we come back free. No debate.

  4. 04

    We leave your home cleaner than we found it.

    Drop cloths, boot covers, magnetic tray for screws. Old parts bagged and hauled away. Every single visit.

  5. 05

    We pick up the phone. Every time.

    A real technician answers. After hours, you get a call back the same night — 365 days a year, including Christmas.

"If we ever fall short of any of these, call me directly. My number is on every invoice."
Mohammad Owner & Lead Technician — Rocco Heating & Cooling
By the Numbers

Twenty-two years, measured honestly.

Numbers we track because they keep us honest — not because they look good on a website.

Homes warmed & cooled
0

Since 2015, across Metro Vancouver & the Sea-to-Sky

Winters on the tools
0

Family-owned, one owner on the tools

Call-backs within 24h
0

Rolling 12-month average

Average arrival time
0

Metro Vancouver core, non-emergency

Credentials

  • Licensed in BC Class A gas fitter, licensed for natural gas & propane
  • Red Seal Endorsed Every technician on the team
  • $2M Liability Insured Plus WorkSafeBC coverage on every job
  • TSSA-Equivalent Certified Fully compliant with Technical Safety BC
  • HVAC Certified HRAI member since 2016
  • 4.8 / 5 Rating Across Google & HomeStars reviews

Licence numbers, insurance certificates, and warranty terms available on request — or on the first invoice, whichever comes first.

Where We Work

Vancouver is home. The radius is real.

Every truck leaves from one shop in North Vancouver. Hover any city and the map will fly to it.

Vancouver core

Same-day service

Same-day arrival, no travel surcharge.

Metro Vancouver

Greater Vancouver

Standard service window, same pricing.

Extended

Sea-to-Sky & the Island

Scheduled visits — call ahead to lock a slot.

Just outside the ring? Call us — we'll tell you honestly if the trip is worth it.

Frequently Asked

Questions we hear every week.

Straight answers, no runaround. If yours isn't here, call us — we answer the phone.

Booking this week Ready when you are

Ten years in. Still answering the phone.

Same owner, same shop, same number you'd have dialled in 2015. Book a visit and we'll confirm what your home needs — and what it'll cost — before you commit to anything.

Licensed & insured Workmanship guarantee Same-week booking